This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (thereinafter defined) arising from goods and/or services offered by Reiki Dreamcrafts.

1. What information do we collect?

1.1. We collect information from you when you place an order, fill up any order forms or contact forms on our site.

1.2. The information we collect, and process may include but is not limited to the following:

• Your full name and title;
• Contact information including your email address, mailing address and phone number;
• Demographic information such as postcode, preferences and interests;
• Financial billing information that we require to process payment for orders that you have placed;
• Information about your purchases through our online store including products and prices;
• Other information relevant to customer surveys, offers and customisation services.

You may, however, visit our site anonymously.

2. What do we use your information for?

2.1. Any information that we collect from you may be used in the following ways:

• To personalise your experience to better suit your needs.
• To improve our website based on information and feedback we receive from you.
• To improve customer service by managing requests and queries received, and providing better customer support.
• To process transactions, solely for the expressed purpose of processing of the order placed or service requested by you.
• To send periodic emails regarding the information and updates pertaining to your order or request.

3. How do we protect your information?

3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter and submit any personal information.

3.2. All sensitive information, including credit card information, is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to these systems, and are required to keep the information confidential.

3.3. After a transaction, your private information (i.e. credit card details, etc.) will not be stored on our servers.

4. Do we disclose any information to outside any third parties?

4.1. We do not sell, trade, or transfer any of your personal information to any third parties for the purposes of marketing. Any information forwarded will only be to trusted third parties, who assist us in providing you with our services, with these information kept confidential.

4.2. We may, however, release your information when appropriate to comply with the law, enforce our site policies, or protect the safety and  rights of our site and that of others.

5. Do we use cookies?

5.1. Cookies are small files sent by a site or its service providers, stored on your Web browser. It allows the site or it’s service provider to recognise your browser, and also capture and remember certain information.

5.2. We use cookies to help our site remember and process items in your shopping cart, and also help us save your preferences for future visits.

5.3. You can choose to have your browser warn you each time a cookie is used, or choose to disallow use of cookies through your browser settings. However, if you turn your cookies off, some of our services on the site may not function properly.

6. Personal Data Protection Act (Singapore)

6.1. By using this site, you agree to allow us to collect and use your information in an appropriate manner in compliance with the Personal Data Protection Act (Act 26 of 2012) of Singapore.

7. Your Consent

7.1. By using this site, you consent to our site’s Privacy Policy.

8. Changes to our Privacy Policy

8.1. Any changes to our site’s Privacy Policy would be posted and updated on this page.